Monday, 2 October 2017


With the collapse of Monarch Airlines, you should check if your existing policy covers Failure of Carrier. If not then you can contact Monarch Airlines website or contact your travel agent. They will be able to advise you if you can change your holiday booking or if you are entitled to compensation.

In the future if you wish to insure that Failure of Carrier is covered, JS Travel Insurance has some options.

JS Travel Insurance does have a policy that covers Failure of Carrier. This is the JS Superior policy that will cover you up to £1,000.

We also have another provider that covers up to £1,500 on all their policies for Scheduled Airline Failure and End Supplier Failure. The details and a quote can be found at our website:

What is covered

If the company providing aircraft you had booked to travel in during your trip fails to provide the booked arrangements because of bankruptcy or liquidation. We will pay up to the amount shown in the Features and Benefits table for:

1. Unused deposits and charges paid for your trip started or, if your trip has already started, the unused portion of the cost of your trip.

2. Additional transport and accommodation expenses you have to pay because the trip has been extended or Curtailed.

What is not covered

1. The excess shown in the Features and Benefits table for each and every claim per incident per section for each insured person.

2. Any claim if:

a) The Airline is bonded or insured elsewhere (even if the bond is insufficient to meet your claim).

b) The trip is not booked with a properly licensed airline.

Useful Information

Package Holidays - travellers should contact their Tour Operator or Agent to obtain a refund or, if already abroad, Administrators have confirmed they will honor the return trips at no extra cost.

Monarch was part of the Civil Aviation Authority (CAA) ATOL Scheme, so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip. If already abroad, the traveller should be able to use the scheduled airline tickets provided.

Flight Only - if payment was made using a credit card and the total charge was at least £100, the customer should seek a refund from the card issuer (a "Section 75 claim"). If payment was made using a debit card, many issuers (including Visa, Mastercard and Amex) will also cover the loss.

Travel Date Changes - If it is a Single Trip policy and dates need to be changed, we will transfer the insurance across. Please advise us of details and policy number, ideally by email so that an endorsement can be issued.

01273 773 017 or 0800 047 5065